Well, I’ll be changing banks in the next couple of weeks, and maybe this is a good thing.
Let me explain what the final straw was. A friend & I were in town, I needed to go and change my address to my new address, so I handed my friend my card, and told him the address. he went into the bank, and came out 5 minutes later with the address changed.
OK, So it didn’t quite happen like that, I went into the bank, and I changed it, however, anyone could have done it, to any address. I handed over my card, I told the clerk I wanted to change my address, told them what the address is, and that was it. They did not ask me to confirm my old address, they did not ask me to enter the PIN for my card on the machine, they didn’t ask for me to confirm my name, D.O.B. they didn’t ask for any proof of the new address at all, No driving license or passport. So they did not confirm in any way what-so-ever that I was in-fact the legal holder of said card.
On their web-site under changing address, there’s a form which you fill in, and take to your branch – well, I didn’t do this, apparently that would be too much effort, and as I just proved, you don’t need it, anyway. here’s what the site says: “Please don’t forget to sign the form as we can’t carry out your request without a signature. We use the signature to verify your identity against signatures we hold for you. Please take along one government issued document and one additional supporting document to confirm your details. Please refer to the personal information and your identity leaflet for details of which documents are acceptable.”
None of this was followed at all in the local branch, I’m absolutely amazed that I managed to change my details, without any form of ID, and nothing with the new or old address’s on. If anyone can suggest a bank to use, at this point my ears are open. – This bank was the Halifax, by the way – at top of town in Basingstoke, Opposite the Sony Centre.